Ulemiste mall

The challenge

Ülemiste, Estonia’s largest shopping mall, undertook a major renovation that was designed to transform a simple shopping centre into a premier visitor destination. Following a presentation The Sound Agency gave at an International Council of Shopping Centres seminar, owners Linstow brought us in to ensure that the centre’s sound matched the superb new architecture.

The solution

A full sound audit found that loud music and intrusive announcements were damaging customer experience, and revealed a great opportunity to reflect the exciting visual makeover with carefully designed sound. We created a range of inspiring, relaxing generative soundscapes for various spaces and occupancy levels, and consulted on the installation of a custom sound system that sounds, and looks, superb. We embedded our installation with on-site training for both staff and tenants. Shortly after installation, Ülemiste won ‘best refurbishment’ at the ICSC European Shopping Centre Awards. 

Discover how sound can transform your business.
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