The sound of great customer experience

Designing with the ears to create sublime human experiences

How does your business sound?

Undesigned sound (otherwise known as noise) is bad for people’s health, mood, productivity and behaviour. If it’s not carefully designed, the sound in your spaces is very likely to be marring customer experience and undermining even the best visual design. Incongruent sound adversely affects purchasing behaviour, brand relationships, future sales, emotional connection and word of mouth.

What's to be done?

The Sound Agency offers bespoke consultancy, creative and technical services to create well-designed sonic environments that enhance outcomes for you and your customers alike.

Sound Benefits

We have designed superb experiences in sound for Unibail-Rodamco-Westfield, Majid Al Futtaim, InterContinental Hotels Group, Hilton Worldwide, BP, Vienna, Helsinki and Munich airports and many more. Our validated results include increasing happiness by 8%, increasing energy levels by 9%, improving customer satisfaction by 20%, and increasing retail sales by up to 10%.

Click the link below to access our proof of concept deck, showing the results from selected bespoke projects.

Proof of concept

Bespoke project testimonial: Helm Bank

"This was an enlightening process that ended up with a set of sensory expressions that have been acknowledged by customers, competition, the media, the academy and our employees. Not only was it a true, innovative approach, but one that is making a tangible difference out there in the marketplace. We’re confident that the bottom line will benefit from this winning strategy."

Mauricio Garcia, Head of Corporate Strategy

Soundscapes for the Mall of Emirates interiors

Case Study: Majid Al Futtaim

Majid Al Futtaim properties welcome over 200 million people per year, but brand awareness was relatively low. We were tasked with raising brand awareness and improving customer experience in MAF’s properties across the Middle East, as well as enhancing marketing communications. Click the link below to learn about our cutting-edge bespoke solution for MAF.

Discover more

Contact us today

To discuss enhancing the sound of your customer experience, click the link below, and we will contact you to discuss the possibilities.

Contact us

Discover how sound can transform your business.
Contact us today for an initial consultation.