Marks & Spencer

The project

M&S was receiving complaints from its customers about the noise levels in its Café Revives, which had just started to be rolled out across the estate. We audited five locations and found that noise levels were around double recommended levels due to their acoustics.

Our report recommended three acoustic treatments, which we trialled on one site. We then arrived at a recommended standard mix and installed this in five more cafés. The treated cafés were transformed into pleasant spaces with optimal acoustics – living up to their name at last. As a result of our work, M&S built the recommended treatment mix into its specifications for all new build Café Revives.

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