Helsinki-Vantaa Airport handles over 17 million passengers a year, and has received numerous awards for its passenger experience and service quality. Owners Finavia were keen to improve customer experience in check-in and security.
This project was handled by our Finnish representative. We tested a stress-reducing generative soundscape for an extended period. The result showed a clear increase in customer satisfaction ratings when the soundscape was playing. As a result, Finavia commissioned The Sound Agency to design and install a permanent bespoke soundscape, which now plays in terminal 2.