Heathrow Airport

The project

In 2005, British Airports Authority CEO Steven Nelson engaged The Sound Agency to carry out a full sound audit of all four existing Heathrow terminals, and to make recommendations for the then under-construction Terminal 5. We audited for a week, producing a comprehensive report with recommendations for many improvements in all four terminals, and design improvements in Terminal 5.

Heathrow Airport implemented many of our recommendations to reduce noise and improve customer experience, in line with its planning of multi-sensory customer journeys.

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